Frequently Asked Questions
Everything you need to know about your Superdry experience.
How can I track my Superdry order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for online purchases?
We offer a 28-day return period from the date of receipt. Items must be in their original condition, unworn, and with all tags still attached to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts, as Superdry garments are often designed with a slim, athletic fit.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are your products sustainably sourced?
We are committed to sustainability through our 'Better Cotton' initiative and the use of recycled materials in our padding. We aim to use 100% organic cotton in all our garments by 2025.